Thirty-day return window

A return may be requested during the 30 days following delivery. An eligible item must come back in the condition in which it arrived: unused or unworn, with its tags, in the original packaging, and accompanied by a receipt or other proof of purchase.

Begin by emailing hatchettcofresi24@gmail.com. Approved returns must be sent to 30 S 8th St, Richmond, Virginia 23219, United States. After approval, we provide both a return-shipping label and directions explaining how and where to send the parcel. A package returned without first making a request will not be accepted. Questions about a return may also be sent to hatchettcofresi24@gmail.com.

Damage, defects, or an incorrect item

Examine the order when it arrives. If merchandise is defective or damaged, or the wrong item was delivered, contact us immediately so we can assess what happened and make the matter right.

Items that cannot be returned

Returns are unavailable for perishables such as food, flowers, and plants; custom or personalized goods, including special orders; personal-care products; hazardous materials; flammable liquids; and gases. Contact us if the status of a particular item is unclear. Sale merchandise and gift cards are also final and cannot be returned.

Exchanges

The quickest way to obtain a different item is to return the one already received and, after that return is accepted, place a separate order for the replacement item.

Fourteen-day European Union cancellation right

Despite the rules above, merchandise shipped into the European Union may be cancelled or returned for any reason, without justification, within 14 days. It still must be unused or unworn, retain its tags, remain in its original packaging, and include the receipt or proof of purchase.

Refund timing

We notify you after the return is received and inspected and tell you whether the refund is approved. An approved amount is sent automatically to the original payment method within 10 business days. Banks and card issuers may require additional time to process and post it. If 15 business days have elapsed since approval without receipt of the refund, email hatchettcofresi24@gmail.com.