Processing and delivery estimates

Once payment is confirmed, an order is prepared within 0–1 business day. Processing occurs Monday through Friday and excludes weekends and public holidays; an order placed on Saturday, Sunday, or a public holiday enters processing on the next business day.

Following processing and shipment, delivery is estimated at 3–5 business days. Combining preparation and transit, the usual total estimate is 3–6 business days. Shipments leave Monday through Friday and are not dispatched on Saturday or Sunday.

Rates and destinations

Any shipping charge is disclosed at checkout before the purchase is completed. When free shipping is offered, checkout will display that option. We currently deliver only within the United States, and the eligible destinations shown at checkout control availability.

Address responsibility

Enter a complete and accurate shipping address before submitting an order. Universal Yums is not responsible for a delay or failed delivery caused by an address that the customer supplied incorrectly, incompletely, or as unavailable.

If an address requires correction, contact us as soon as possible. We will try to revise it before shipment, but cannot promise a change after processing or dispatch has occurred.

Tracking and possible delays

When available, tracking details are included in the shipping-confirmation email. Carrier systems can take up to 24 hours after receipt of the parcel to display an update.

Most parcels arrive within the estimate, but carrier conditions, weather, holidays, heavy order volume, and other events beyond our control can cause delay. If the estimate has passed, contact us and we will help check delivery status.

Lost or missing deliveries

When tracking says delivered but the parcel cannot be found, first inspect the delivery area and ask the carrier for additional information. If assistance is still needed, our support team will help review the issue.

Shipping questions

Use our contact page or the details below for questions about dispatch, delivery, or order status.

• Phone: (938) 645-2248
• Email: hatchettcofresi24@gmail.com
• Physical address: 30 S 8th St, Richmond, Virginia 23219, United States
• Customer service: Monday–Sunday, 9:00 AM–5:00 PM ET